Refund, Cancellation & Change Policy

Registration fee

The registration fee (RM 500) confirms your application and is non-refundable under all circumstances. It is separate from tuition.

If you re-enrol within 12 months of your previous programme's end date, the registration fee for the new enrolment is waived — including when a period of study is booked as two separate enrolments. This waives the new fee; it is not a refund of one already paid.

Long courses — refund after start

For courses of 12 weeks or more, a written withdrawal after classes begin is refunded at 50% of the tuition for the remaining, not-yet-started weeks. Shorter courses and Junior Camp are non-refundable after commencement.

Changing the start date, deferring, or changing course (before start)

Before classes begin you may change or defer the start date, change the course type, or shorten the duration. A new start date within 8 weeks of the current one is a “change”; anything beyond that is a “deferral”, up to 12 months after the current start date. The first change or deferral carries no administration fee; from the next one the fees below apply by timing:

• 7 or more days before start — RM 200
• Within 6 days of start — not permitted

Changes and deferrals are approved at most 2 times in total. If you enrolled at a discounted rate, the standard (non-discounted) rate applies when you change or defer. Any tuition refunded for a reduction follows the refund schedule above. Shortening the enrolment (reducing the number of weeks) may only be requested 28 or more days before commencement.

Deferral before commencement

• · Before the start date (but not within 6 days of it), you may defer your course by up to 12 months from the current start date.
• · The first change or deferral carries no administration fee; after that the change-fee table above applies to deferrals too.
• · You must resume within 12 months or the enrolment and paid tuition are forfeited. If tuition has risen you pay the difference; discounted enrolments are re-priced at the standard rate when deferred.

After commencement — post-start deferral

• · Once classes have started the start date can no longer be changed. Instead, students enrolled for 12 weeks or more may apply for a post-start deferral.
• · Once per 12 weeks of enrolment — after at least 4 weeks of study since the start (or your last return), applying in writing at least 14 days before the deferral, with attendance of 85% or more.
• · You must resume within 52 weeks of the Monday you stopped (deferred weeks may not exceed 52 in total). If you do not resume in time, the remaining weeks are forfeited without refund.
• · A restart fee is payable on return — RM 250 for a deferral of up to 4 weeks, or RM 500 for longer than 4 weeks (including an Oxford level re-test, with classes reassigned by the result). It applies to every deferral and is not waived for personal reasons, including illness or family circumstances; it is waived only where the break is caused by the academy.
• · Deferred weeks are carried over and your finishing date moves back accordingly. The discount applied at enrolment is kept; if tuition fees have risen in the meantime, the difference for the remaining weeks is payable.
• · The same class and teacher are not guaranteed on return; if your course is not running at that time, you continue on an equivalent course designated by the academy.
• · Accommodation is treated as an early check-out on the first day of the deferral, so the accommodation refund rules apply (nights stayed plus 28 nights are charged; bookings of 30 nights or fewer are charged in full); accommodation after your return is a new booking billed separately (minimum 15 nights). Returning to the same building waives the move-in setup fee; stays paid directly to a hotel follow the hotel's rules.
• · Students on the unaccompanied boarding camp vacate the dormitory during a deferral. For up to 4 weeks they return to the same place, and those who applied after this rule took effect pay a dormitory retention fee of RM 135 per night; a deferral of more than 4 weeks is treated as a check-out, with a new place assigned on return (not guaranteed).
• · Weekly services such as lunch, shuttle and swimming skip the deferred weeks and carry over. Friday programmes on fixed dates (sailing, excursions) move to a Friday after your return, or are forfeited without refund if they cannot be moved.
• · If you hold a Student Pass and must surrender, re-apply for or extend it because you travel during the deferral or your finishing date moves, the cost and procedure are your responsibility.
• · The restart fee and any other cost arising from a deferral are payable before your return date.
• · A course change after commencement is at the academy's discretion, applies to the remaining weeks only, and carries an administration fee of RM 250.

When a class does not take place

If a scheduled class is not delivered for reasons attributable to the Academy, we provide a make-up class of equivalent value; where that is not practicable, the tuition for that class is refunded. Closure on Malaysian public holidays and suspension due to force majeure are covered separately by Articles 8 and 12. Absence for personal reasons, including illness, is not eligible for a make-up class or refund.

Campus selection and transfer

MEC operates an EduCity Campus and a Forest City Campus; you may apply to either campus at enrolment.

• · To transfer to the other campus after enrolment, a campus transfer fee of RM 500 applies.
• · Transfers are subject to capacity at the receiving campus and to Academy approval, and take effect from the first Monday following approval.
• · Where a campus-limited discount or promotion applies, fees may be recalculated according to the conditions of the receiving campus.

Accommodation

Accommodation is optional — you are free to arrange your own. The academy only relays bookings and payments for your convenience; operation and management rest entirely with the professional operators, so the academy accepts no liability for issues or losses arising from accommodation quality, management or operation.

Confirmation deposit

The accommodation confirmation deposit is RM 1,500 where MEC bills the stay (Standard Residence · Carnelian Tower) and RM 3,000 for the hotel-operated residences (Fraser Place · Dao by Dorsett). It covers booking-confirmation administration and no-show protection. The RM 1,500 deposit for the residences MEC bills is non-refundable once paid, regardless of timing. The RM 3,000 deposit for the hotel-operated residences is refunded in full if you cancel within 24 hours of paying it; after those 24 hours it is non-refundable.

Cancellation before check-in

• 30+ days before check-in — 100% refund excluding the confirmation deposit
• 29–15 days before check-in — 70% refund excluding the confirmation deposit
• Within 14 days — no refund

Shortening after check-in

• · Bookings of 30 nights or fewer are non-refundable once you have checked in.
• · For bookings over 30 nights, we charge the nights already stayed plus 4 weeks (28 nights) from the written-notice date and refund the remainder. If fewer than 4 weeks remain, no refund is made.
• · Verbal or messenger notice is not accepted — calculations use the receipt date of the official written form. If a long-stay discounted booking is shortened below its minimum stay, the stay is re-priced at the standard rate and the difference is deducted from the refund.

Standard check-out is 12:00. Late check-out until 18:00 incurs 50% of one night; after 18:00, 100%.

The security deposit is paid on site at check-in and returned at check-out if there is no damage. Locally paid taxes such as tourism tax are non-refundable. Anything not covered here follows the accommodation operator's rules, and hotel-operated residences (Fraser Place · Dao by Dorsett) may apply their own cancellation and refund terms with priority.