Policies
Refund, Cancellation & Change Policy
A plain-language summary of our tuition refund, cancellation, postponement and change terms. The full, binding Terms & Conditions are presented and agreed during application.
Effective July 2026
Registration fee
The registration fee (RM 500) confirms your application and is non-refundable under all circumstances. It is separate from tuition.
Tuition refund schedule
Refunds are calculated from the date of your written cancellation request (counted back from the start date, request day included). The percentage applies to tuition only.
- 28 or more days before start — 100% of tuition
- 15–27 days before start — 70% of tuition
- 8–14 days before start — 50% of tuition
- Within 7 days of start, or after commencement — non-refundable
The refund percentage applies to tuition only. The registration fee, materials, re-test fee, student ID re-issue and on-site add-ons (lunch, shuttle) are excluded.
Long courses — refund after start
For courses of 12 weeks or more, a written withdrawal after classes begin is refunded at 50% of the tuition for the remaining, not-yet-started weeks. Shorter courses and Junior Camp are non-refundable after commencement.
Course change & duration reduction (before start)
Before classes begin you may change your course type or shorten the duration. An administration fee applies by timing:
- 28 or more days before start — RM 250
- 7–27 days before start — RM 400
- Within 6 days of start — not permitted
If you enrolled at a discounted rate, the standard (non-discounted) rate applies when you change or shorten. Any tuition refunded for a reduction follows the schedule above.
Postponement
- · Before the start date (but not within 6 days of it), you may postpone your course by up to 1 year.
- · There is no fee to request a postponement. A flat administration fee of RM 500 is payable when you resume.
- · You must resume within 1 year or the enrolment and paid tuition are forfeited. If tuition has risen you pay the difference; any original discount is kept.
Accommodation
Accommodation is optional and operated by third-party providers. Deposit, refund and check-out follow the provider's own rules; the academy only relays the booking and payment.
This page is a reference summary. The binding Terms & Conditions — including cancellation and refund — are shown and agreed at application, are governed by Malaysian law, and the English version prevails. All cancellation and change requests must be submitted in writing via the official form.
Questions about your case?
Tell us your start date and situation — we'll walk you through exactly how these terms apply.